Singapore Plumbing Emergency Contacts List (Save This!)

When water is spraying from your ceiling at 2 AM or you smell gas in the kitchen, you don’t have time to Google. You need numbers, and you need them fast.

At Fixitpapa.sg, we recommend every homeowner in Singapore keep a digital or physical list of emergency contacts. To make it easy for you, we’ve compiled the essential “SOS” list below.

Bookmark this page or screenshot the list below.

🚨 The “Who Do I Call?” Decision Matrix

Before you dial, check where the problem is coming from:

1. Is it INSIDE your house? (e.g., Leaking toilet, burst pipe under sink, heater failure)
   • Call: A Private Plumber (Fixitpapa.sg)
   • Note: Town Councils generally do not repair internal unit defects.
2. Is it OUTSIDE your house? (e.g., Corridor pipe leaking, void deck flooding, main riser burst)
   • Call: Your Town Council or PUB.
3. Is it a GAS leak?
   • Call: City Energy immediately.

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📞 The Essential Contact List

1. For Internal Plumbing & Handyman Emergencies

• Who: Fixitpapa.sg
• When to call: Burst pipes inside the flat, chokes that won’t clear, power trips caused by water heaters, or urgent leak repairs.
• Contact: [Insert Your WhatsApp/Phone Number Here]

2. For Major Water Supply Issues (PUB)

• Who: PUB (Public Utilities Board) 24-Hour Call Centre
• When to call:
  • Major pipe bursts on public roads.
  • Water supply interruptions (no water coming into your flat).
  • Dirty or discolored water coming from the mains.
  • Sewage overflow in public areas.
• Hotline: 1800-225-5782 (1800-CALL-PUB)

3. For Gas Leaks (City Energy)

• Who: City Energy (formerly City Gas)
• When to call: If you smell “rotten eggs” or suspect a gas leak.
  • Safety Tip: Turn off the gas valve, open all windows, and do not switch on/off any lights or electronics. Call from outside the kitchen.
• Hotline: 1800-752-1800

4. For HDB Common Area Issues (Town Councils)

• Who: Your respective Town Council (EMSU)
• When to call: Leaks in the corridor, lift breakdowns, or water tank overflows on the roof.
• How to find them:
  • Check the notice board at your void deck for the specific EMSU (Essential Maintenance Service Unit) number.
  • Or use the OneService App to report municipal issues.
• HDB Branch Service Line: 1800-225-5432 (For HDB parking/administrative queries).

5. For Electrical Emergencies (SP PowerGrid)

• Who: SP PowerGrid
• When to call: If there is a power failure affecting your entire block or street (not just your unit tripping).
• Hotline: 1800-778-8888

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When NOT to Call 995

Please do not call the SCDF (995) for a water leak unless there is an immediate life-threatening danger (e.g., a fire started by a water heater, or a structural collapse). Keep 995 clear for medical and fire emergencies.

Be Prepared with Fixitpapa

Emergencies are stressful, but they are easier to handle when you have help. Save our number in your phone as “Plumber – Fixitpapa” today.